Privacy notice
When you submit a booking request or contact us, we use your information to respond, confirm details, and support your experience planning.
What we collect
We may receive information you provide directly, such as your name, email, phone number, preferred dates, traveler count, and any notes you share (for example, dietary or accessibility considerations).
We also process the request details needed to coordinate availability and communicate next steps.
Why we use it
- To follow up on your request and provide confirmation information.
- To answer questions you send through the support form.
- To ensure any practical needs are considered when coordinating your experience.
How long we keep it
We keep information only as long as it’s needed for request coordination and support, and for record-keeping where it’s relevant. When it’s no longer necessary, we remove or de-identify it.
Your choices
If you opted into email updates, you can ask us to stop at any time. For request-related messages, we’ll still need to contact you to complete confirmation and planning.
Contact about privacy
If you have questions about how your information is handled, please reach out through our support page. We’ll respond with clarity and help where we can.